Thank you for choosing Bexice! We greatly appreciate your business and are committed to providing you with the highest quality products and exceptional customer service.

We understand that sometimes you may need to return or exchange an item, and we want to make that process as smooth and hassle-free as possible. Therefore, we are pleased to offer you our 30-day Refund Policy, which applies to all purchases made on our website (www.bexice.com) and ensures your satisfaction with every order.

Refund Policy Details:

30-Day Money-Back Guarantee: If for any reason you are not satisfied with your purchase, you have 30 days from the date of delivery to request a refund.

Eligibility:

To be eligible for a refund, the item must be in its original condition, unused, and in the original packaging.
Any product that shows signs of wear and tear, damage, or alteration may not be eligible for a refund.
Initiation of Refund:

To initiate a refund, please send an email to hi@bexice.com with the subject line “Refund Request” and provide the following details:
Your full name
Order number
Reason for the refund request
Photos (if applicable) showing the condition of the item

Refund Processing:

Once your refund request is received and approved, we will process the refund to your original payment method within 5 business days.
The time it takes for the refund to be reflected in your account may vary based on your financial institution’s policies.

Shipping Costs:

Please note that shipping costs are non-refundable, except in cases where an error was made on our part or if the item received is defective.

Return Shipping:

If the return is due to a mistake on our end or a defective item, we will provide a prepaid shipping label.
For other reasons, you will be responsible for the return shipping costs.

Refund Enquiries:

If you have any questions or concerns regarding your refund, you can reach out to our customer support team at hi@bexice.com, and we’ll be happy to assist you.

Exchanges:

If you wish to exchange an item for a different product, please follow the same refund process, and specify your preference for an exchange in your email.
Please be assured that we strive to make your shopping experience with Bexice enjoyable and worry-free. If you have any questions about our refund policy or any other aspect of our brand, feel free to contact us.

Thank you once again for choosing Bexice. We look forward to serving you again in the future.